BALLANCE (Annabel Ballance)

Last updated: 18th February 2026

BALLANCE (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how personal data is collected, used, stored, and protected when you visit this website, as well as how cookies are used.

For any questions, please contact:

info@annabelballance.co.uk

1. Personal Data We May Collect

We may collect and process the following information:

• Name

• Email address

• Billing and delivery address (if purchasing)

• Payment information (processed securely via third-party providers)

• Information submitted via contact forms

• Website usage data (via analytics tools)

We do not collect more data than is necessary.

2. How Your Information Is Used

Personal data may be used to:

• Respond to enquiries

• Process orders and payments

• Provide customer support

• Improve website performance

• Send marketing communications (only where consent has been given)

• Comply with legal obligations

We will never sell or rent your personal data.

3. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

• Consent – where you have given clear permission (e.g., marketing emails, analytics cookies)

• Contract – where processing is necessary to fulfil an order or service

• Legal obligation – where required by law

• Legitimate interests – where necessary to operate and improve the website, provided your rights are not overridden

You may withdraw consent at any time.

4. Data Storage & Security

We take appropriate technical and organisational measures to protect personal data. Data is stored securely and retained only for as long as necessary for the purposes outlined in this policy.

Payment details are processed securely by third-party payment providers and are not stored by us.

5. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact:

info@annabelballance.co.uk

Cookie Policy

This website uses cookies and similar technologies to improve functionality and user experience.

By continuing to use this website, consent may be given to the use of cookies in accordance with this policy. Where required by law, explicit consent will be requested via a cookie banner.

6. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, enhance user experience, and provide information about how the site is used.

Cookies may be:

• Session cookies – deleted when the browser closes

• Persistent cookies – remain on your device until deleted or expired

7. Types of Cookies Used

Strictly Necessary Cookies

These are essential for the website to function (e.g., secure checkout, basket functionality, fraud prevention). These do not require consent.

Performance & Analytics Cookies

These collect anonymous, aggregated data about how visitors use the website (e.g., pages visited, time spent). These require consent.

Functionality Cookies

These remember preferences such as language or location to enhance user experience.

Marketing & Advertising Cookies (if applicable)

These track browsing behaviour and enable targeted advertising. They may be set by third-party platforms and require explicit consent.

8. Third-Party Cookies

Some cookies may be placed by third-party services integrated into the website (such as payment providers, analytics services, or social media platforms). These providers are responsible for their own privacy practices.

9. Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete stored cookies, or receive alerts before cookies are placed.

Please note that disabling certain cookies may affect website functionality.

For more information on managing cookies, visit:

www.aboutcookies.org

10. Updates to This Policy

This Privacy & Cookie Policy may be updated from time to time. The most recent version will always be available on this page.